In response to COVID-19, we are maintaining support, while reducing risks to the people who use our services, our staff and the community Learn More
Sonder – n. the realization that each random passerby is living a life as vivid and complex as your own.
What we do
Sonder is an inclusive, not-for-profit organisation that has been providing better quality health and support services to the South Australian community since 1993.
We support thousands of people each year with mental health challenges, alcohol & drug use concerns, chronic disease management and employment.
Clients are able to access multiple services to address their needs from a range of centres located across SA.
Over the past 26 years, the organisation has earned a solid reputation for the delivery of high quality, evidence-based clinical psychological therapy services and is now one of the leading providers of mental health services in the state.
Sonder supports children, young people and adults living with mental health concerns to improve their wellbeing and pursue a life with meaning, hope and purpose.
The headspace Centres act as a one-stop-shop for young people who need help with mental health, physical health, alcohol and other drugs or work and study support.
Sonder is fully accredited under ISO Standard AS/NZS ISO 9001:2015 and the National Standards for Mental Health Services.
Our accreditation status is maintained by an internal Quality, Risk and Safety Committee, which aims to build, maintain and support a culture of continuous quality improvement with a proactive approach to risk management and work health and safety. Learn more
Better Care, Better Health.
We are committed to the professional development and support of our staff; and to meeting the needs of our clients. We do this by ensuring continuous quality improvement is embedded in all we plan and all we do.
We demonstrate a deep commitment to respecting the individual needs, beliefs and heritage of all whose lives we touch.
We speak truth to power; and in every way we engage with the world within and outside, we strive for openness and transparency.
We strive for a just, fair and inclusive society where we work alongside our clients to develop their potential to live lives of full citizenship.
We strive to create a workplace where the rights of all people are respected and valued.
We strive to be honest and forthright in our dealings. We build trust in our clients, employees and stakeholders.
Reconciliation Action Plan
Our Innovate Reconciliation Action Plan (RAP) supports our journey to becoming a culturally safe organisation and contributing to national reconciliation.
Our story begins back in 1993, when Sonder was known as the Adelaide Northern Division of General Practice.
As a division of general practice, the organisation’s purpose was to support general practices to enhance the primary health care experience of people living in northern Adelaide, through the provision of program support, practice support education, training and IT support.
In April 2013, a change in Government led to the transition of Divisions of General Practice into what were known as Medical Locals.
The Adelaide Northern Division of General Practice became the Northern Adelaide Medicare Local, and whilst we retained a focus on general practice, the organisation began to broaden its scope to meet unmet community needs through various community health initiatives, such as Closing the Gap.
A further change in Government in 2015 led to the demise of Medicare Locals and the establishment of Primary Health Networks as commissioning agencies.
The Northern Adelaide Medicare Local was successful in its tender to become the Adelaide Primary Health Network, retaining 50% of staff from the Medicare Local. The other 50% of staff were transitioned into a service delivery organisation called the Northern Health Network (NHN).
The NHN found itself in a new space of competitive tender writing, which meant that almost 100% of our program funding was now dependent on grant funding, through agencies such as the Primary Health Networks.
This new funding landscape meant that the NHN was no longer quarantined to servicing only the north, and our dedication to meeting unmet community needs saw our service footprint expand into other regions of Adelaide and country South Australia.
Our rapid expansion meant that our name ‘Northern Health Network’ no longer reflected the service delivery organisation that we had become.
The NHN needed to revitalise itself into an agency that will remain contemporary and relevant for whatever the future will hold. We decided to re-brand into ‘Sonder’, a name with a definition that resonates well with what we represent as an organisation.
Sonder n. the realisation that each random passerby is living a life as vivid and complex as one’s own.
Our social enterprises
A Social Enterprise is a business venture which allows financial and social values to co-exist. It is a business driven by a social purpose that is at the heart of what they do.
Sonder operates social enterprises, such as Solasta and Sonder IT that aim to be financially sustainable while providing social benefits to local communities.
The revenue generated from Solasta and Sonder IT is re-invested back into Sonder. These small surpluses of income enable Sonder to continue to provide innovative services for clients that align with the organisation’s values and social purpose, beyond allocated funding.
Sonder has a diverse and dedicated team of professionals who work across mental health, Aboriginal health, employment support, addiction services and general practice support.
Our team take pride in the organisation's friendly culture and is passionate about improving the health outcomes of our community.
Chief Executive Officer
Sageran Naidoo has been the CEO since 2015 and has led the organisation from its transition from Medicare Local to the Northern Health Network and now as Sonder.
Sonder has been transformed from a northern metro organisation with under 40 staff to now delivering services across the metro and in Country SA. Sageran continues to believe that he can play soccer and is an avid fisherman and gardener.
Finance & IT Executive Manager
Josie Cajipe is the Executive Manager of Finance & IT. She has strategic and operational focus and provides leadership in aligning finance & IT strategies to Sonder’s strategic objectives.
Josie has worked in various industries both locally and overseas and enjoys working in the NFP sector. She also volunteers for an organisation that assists new migrants, being a migrant herself.
Mental Health & AOD Executive Manager
Chris has a long-standing interest, specialisation and commitment to the areas of mental health and alcohol and other drug service delivery.
At Sonder, Chris is responsible for the strategic leadership of the Mental Health & AOD portfolio which supports an integrated suite of recovery orientated clinical mental health and alcohol and other drug services.
Underpinning all of this is a lived experience of mental illness and recovery along with the belief of citizenship through the opportunity to live a contributing life.
People & Culture Executive Manager
Kiara Hillam is the champion of Sonder's Purpose, Vision and Values. Kiara has overall responsibility for developing a high‐performance culture within Sonder in which staff are engaged and energised in fulfilling the Purpose and actively live out the organisation's values in every aspect of work.
Youth Services Executive Manager
At Sonder, Steve drives the strategic leadership, direction and executive-level operational oversight of youth services.
Underpinning Steve’s commitment to youth mental health is a drive to reduce the lives lost to suicide each year in young people, and to ensure that young people, regardless of sociodemographic background, have the ability to obtain high quality, youth-focused mental health support in a manner which best meets their needs.
Community Services Executive Manager
Tania Manser is the Executive Manager of Community Services which includes Community Health, Aboriginal Health, Employment Solutions and NDIS services.
Tania has had experience in a range of services focused on mental health, health and disability.
She is passionate about working with young people and vulnerable populations and aims to ensure that services are accessible, safe and high quality.
Innovation & Excellence Executive Manager
Sarah Fraser is the Executive Manager of Innovation & Excellence portfolio which supports new perspectives and solutions to service and systems challenges by partnering with those involved in care to turn innovative ideas into better care.
Sarah is a registered nurse and has experience in research and clinical governance in primary and Aboriginal health sectors and is passionate about ensuring health care and services are equitable, safe and of the best standard possible.
Disabillity Services Executive Manager
Kyp is the Executive Manager of Sonder's Disability Services, the organsiation's stream focused on the National Disability Insurance Scheme (NDIS).
Kyp has over 27 years of experience in leadership and management roles across the not-for-profit sector.
Having led services across the mental health, disability and aged care sectors, Kyp has a passion for influencing the ongoing development of the sectors to better meet the needs of the individuals, particularly for people with multiple and complex needs.