We will receive your feedback or complaint in good faith and you will not be disadvantaged in any way as a result of making a complaint.
Any necessary actions to resolve the issue will be carried out to the best of our ability and we will always work with you to try and find a satisfactory resolution.
Feedback and complaints are treated respectfully and confidentially with the option to remain anonymous.
Depending on the nature of your feedback, the matter may be resolved immediately. If we need to make further enquiries, or your feedback relates to a more complex matter, it may take longer to resolve.
If you need assistance in making a complaint, we are able to help you and can organise an interpreter if you need one. You may also seek support from family, a friend or an independent advocate in making a complaint.
Congratulations to our June 2021 Client Experience Survey Random Prize Draw Winner, Debra from Adelaide. Thank you again to those who took the time to provide feedback and enter into the draw.