Talking with your worker
When you first meet with your worker, it’s important that you discuss and clarify your rights, what you can expect from Sonder services and the way you and your worker will work together.
We expect that the relationship you have with your worker will grow into one of trust, respect and shared responsibility.
There are laws and standards protecting the rights of people receiving support. On top of this, Sonder has specific guidelines to make sure you get the best possible service.
Your rights
When receiving services at Sonder, you have the right to:
- Involve an advocate, carer, family member or friend in your care.
- Plan and make decisions about your services.
- Be listened to and have your concerns taken seriously without judgement.
- Request to see a different worker and/or seek a second opinion.
- Request not to talk about a topic further if you are feeling uncomfortable.
- Have equal access to services appropriate for your needs, age, race, gender, culture, sexuality, ability, location or circumstance.
- Have your privacy and dignity protected.
- Request access to your personal information.
- Use an interpreter.
Your responsibilities
When receiving services at Sonder, you have the responsibility to:
- Let us know if you don’t understand something or need extra help.
- Be actively involved in any decisions made about your health or care at Sonder.
- Keep to the commitments you have been involved in making.
- Treat all staff members and other clients with respect.
- Let us know as soon as possible if you cannot attend your appointments.