Clinical Care & Coordination

Clinical care and service coordination for people living in regional SA experiencing the impact of complex mental health concerns.

Our Clinical Care & Coordination program provides clinical services and care planning

In this free program, we‘ll work together to improve your mental wellbeing and physical health.

Our friendly Clinical Care Planners can support you with:

  • Setting personal goals to work on improving the areas of life that are most important to you.
  • Coordinating access to health and wellbeing services, and planning for the appointments.
  • Therapy and suicide prevention support.
  • Developing skills to manage your mental wellbeing and physical health.

What we offer

  • Personal care plan

    We’ll develop a care plan and identify the services that will help you most

  • Integrated care

    We work together with your family, your doctors, and other mental health practitioners

  • Service coordination

    As your needs change, we’ll help you to move between services

  • No cost

    Services are free at Sonder

Contact us

Accessing this service

Am I eligible?

To be eligible for this program, you must:

  • Be aged 18 years or over;
  • Be experiencing mental health concerns that are significantly impacting your life.

What are the staff?

Clinical Care Planners. They will work with you to:

  • Develop a coordinated care plan, based on your goals and needs.
  • Ensure your family, carers and other physical and mental health practitioners are involved in the planning of services.
  • Establish referral pathways that allow you to easily move between services as your needs change.

How do I access this service?

Getting started with Clinical Care Coordination is easy. Visit your GP and request a referral into the program.

Alternatively, call the Medicare Mental Health Phone Service on 1800 595 212 for advice and connection to the mental health service or support that is right for you.

Referral information for GPs and other health professionals

To refer a patient to this service, please send a referral to the Country Medicare Mental Health Phone Service via Fax to (08) 9467 6233, or email to MedicareMHps.CSA@neaminational.org.au, along with any relevant documentation (Mental Health Treatment Plan, Discharge Summary, Assessments). To discuss your referral, call 1800 595 212.

Download Referral Form

Where you can access this service

This service is delivered at locations across regional SA including; Nuriootpa, Gawler, Strathalbyn, Port Pirie, Clare, and Kadina. Call us to discuss other locations that may be available.

Hear from our clients

Frequently Asked Questions

Our recovery-focused approach

We support people living with mental health concerns to improve their wellbeing and pursue a life with meaning, hope and purpose.

We do this through:

  • Respecting your values, treatment and support preferences.
  • Focusing on and amplifying your strengths.
  • Supporting you to develop and reach personal goals and ambitions.
  • Helping you to develop self-management skills.
Sonder Receptionist welcoming Client

In an emergency Call 000

If you or someone else is in immediate danger or requires immediate emergency support, call 000 immediately or present to your nearest hospital emergency department.

If you’re experiencing a mental health crisis, you can visit Safe Haven or Northern Adelaide Medicare Mental Health Centre, or explore other support services below.

Crisis and urgent support services

Related services

This service is supported by funding from Country PHN through the Australian Government’s PHN Program.