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Welcome to mental health services

Information about mental health services at Sonder for new clients

Who is Sonder?

Sonder is a not-for-profit organisation that helps people to live better lives.

Our professional and experienced team deliver a range of primary health care services, including mental health counselling.

We provide support for people living with mental health concerns to improve their wellbeing and pursue a life with meaning, hope and purpose.

We do this by respecting your values and treatment preferences, focusing on and amplifying your strengths, supporting you to work towards personal goals, and by helping you to enhance your self-management skills.

Mental health clinician delivering counselling

Information about your first appointment

Your Privacy and Consent

Sonder is a voluntary service, which means that Mental Health Clinicians and other health workers can only provide treatment if you give your consent.

Our Privacy and Consent Brochure includes important details such as;

  • How we protect, use and store your personal information
  • Your rights as a client
  • Your responsibilities as a client

You will be asked to complete and sign a Consent Form and an Information Sharing Consent Form at your Choice Appointment. If you have any questions or need clarification, your clinician will be able to help.

Mental health clinician delivering counselling

Support person

At Sonder, we believe that a support person can play an important role in your journey to better wellbeing. A support person may include a family member, friend, carer or another relationship with someone living with a health or mental health difficulty. They are welcome to attend your appointments at Sonder.

For more information about the rights and responsibilities of a support person/carer, read our Carer Rights and Responsibilities Brochure.

Client in counselling appointment with doctor and Clinician

Please note

Sonder is not an emergency service.

If you or someone else you know needs immediate support or medical assistance contact Emergency Services 000, Suicide Call Back Service 1300 659 467 or Mental Health Triage 13 14 65

View crisis support services

We welcome your feedback

Sonder values all feedback and welcomes compliments, suggestions and complaints.

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