In response to COVID-19, we are adjusting our service delivery at Sonder to incorporate video and phone counselling (Telehealth)
At Sonder, our client’s safety is our number one priority and we know how important it is for us to be there for you during this uncertain time.
Whilst we continue to offer in-person counseling services at all of our Sonder Centres (including our headspace Adelaide, Edinburgh North and Onkaparinga Centres), we have also launched Sonder Telehealth Services to ensure the safety of our clients, their family and friends, and staff during the COVID-19 outbreak.
How does Telehealth work?
After receiving a referral, clients will receive a notification that an appointment has been made for them to access a Sonder or headspace service. Clients may then opt for a Telehealth appointment over an in-person service. Telehealth appointments allow you to talk to a Sonder Worker, privately through a phone or video call rather than seeing them in person. The Sonder Worker will listen and help you with strategies to get through tough times. You will be able to see, hear and talk to your Worker, exactly as if you were talking to them in person.
A Telehealth appointment is just like a normal appointment; only you will be seeing and speaking to your Worker on a phone or computer/smartphone screen. Your worker will already have relevant information about you to support your telehealth session.
Telehealth sounds strange, what if I am not comfortable?
For some people, a Telehealth appointment can be strange at first, however your Worker will help you feel comfortable and become familiar with the process. Phone and video services can be a positive experience, as people may feel less self-conscious.
If you’re not comfortable, let your Worker know. Once they understand your challenges they’re much better placed to address them and support you to access sessions in a way that works for you. This could include a follow up face-to-face visit, a Telephone appointment (without video) or trying a second video Telehealth visit after some problem solving or adjustments to suit you.
For people experiencing feelings of stress related to COVID-19, Sonder has developed information which might be helpful to manage changes to your daily life, available for download here.
We encourage people, family and friends, and staff to also seek advice from their local community general practice or from government advice lines services such as www.healthdirect.gov.au/coronavirus