Free walk-in mental health service in Salisbury offering immediate support for people experiencing distress or crisis, delivered by Peer Practitioners with lived experience.
Find usSafe Haven is a free, walk-in mental health service offering a safe and supportive alternative to visiting the Emergency Department.
Whether you’re feeling overwhelmed, distressed, or simply need someone to talk to, we’re here to listen.
Our space is designed to feel welcoming, calm, and non-clinical. You’ll find a non-judgemental environment where you can feel heard, supported, and connected.
Staff at Safe Haven have their own personal lived experiences of mental health challenges and can offer an understanding ear about whatever is troubling you.
Every visit to Safe Haven is different. It’s about what you need. When you arrive, a Peer Practitioner will greet you. You’ll have the option to:
If you’d like to talk, a Peer Practitioner will take the time to listen, without judgement or pressure. You can share what’s been happening, explore what might help, or simply have someone to talk to who understands.
Sometimes, you might just need space to rest, breathe, or collect your thoughts. Safe Haven offers a peaceful environment where you can take time for yourself.
If you’re looking for gentle distraction or a bit of connection, you’re welcome to join in board games or creative activities. They can help calm your mind and provide a sense of comfort and community.
If you want to explore more ongoing support, Peer Practitioners can share information about local services and programs that might be helpful.
At Safe Haven, you’ll be supported by Peer Practitioners – people with their own lived experience of mental health challenges. They truly understand what it’s like to go through life’s ups and downs. They offer a listening ear with no shame or judgement.
Peer Practitioners are here to listen – really listen – to whatever you’re going through. You can talk openly in a safe, non-judgemental space where your experiences are respected and understood.
Whether you’re feeling overwhelmed, lonely, or unsure where to turn, Peer Practitioners will walk alongside you, offering emotional support and understanding during challenging moments.
Drawing on their own lived experiences, Peer Practitioners can share practical tools and strategies that have helped them manage life’s ups and downs – so you can find what works best for you.
If you’d like extra support, Peer Practitioners can help you explore and connect with other local services or resources that match your needs – at your pace, and only if you choose.
Safe Haven is for anyone over the age of 16 experiencing distress or crisis and seeking urgent support.
You’re welcome to visit Safe Haven more than once, and you can bring a friend or family member with you if you choose.
Our staff are skilled in managing crisis situations and, if needed, can arrange fast-tracked pathways to the Emergency Department.
No appointment or referral is needed.
Safe Haven is open Tuesday – Friday from 5 pm to 9 pm.
The service is located at 9 John Street, Salisbury SA.
To contact Safe Haven, call (08) 8209 0700
Safe Havens have been established across Australia to provide non-clinical, welcoming spaces where people experiencing distress can access support, as an alternative to visiting a hospital emergency department.
Sonder’s Safe Haven in Salisbury is South Australia’s first Safe Haven. The space and service model has been designed in partnership with people who have been through tough times themselves and understand what does and doesn’t work.
Sonder’s Safe Haven is guest-led, meaning that each guest is supported to choose supports based on their own preferences and recovery needs.
If you, or someone you are with, are hurt or need immediate support, please call 000.
Mental Health EmergenciesThis service is supported by Adelaide PHN, Northern Adelaide Local Health Network, Northern Adelaide Mental Health Alliance and Lived Experience Leadership & Advocacy Network