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Festive season operating hours

Festive season operating hours

Information about referrals and our operational services

As the festive season approaches, Sonder would like to remind stakeholders that our offices will be closed for 2 weeks during the Christmas and New Year period.

Our offices will close at 5 pm Thursday 21 December 2023 and will reopen at 9 am Monday 8 January 2024.

Please note that clients referred to Sonder or our headspace centres (Adelaide, Edinburgh North, Marion and Onkaparinga) during this period may not be contacted until after Monday 8 January 2024.

Mental health and AOD services in metropolitan Adelaide:

  • Throughout this period, general practices can continue to send referrals for Sonder/headspace mental health and alcohol and/or other drug (AOD) services in metropolitan Adelaide to the Head to Health Phone Service through secure messaging via HealthLink (EDI: adphncru).

Mental health and AOD services in regional South Australia:

  • Referrals for Sonder’s mental health and AOD services in regional South Australia can be sent directly to Sonder via fax (08) 8252 9433 or email at info@sonder.net.au

Operating services

While some of our services take a short break, a number of our services remain operational

  • headspace Adelaide Early Psychosis is open from 9 am to 5 pm, 7 days a week (including public holidays). Contact 0475 989 619 for more information. Referrals can be faxed to 1800 632 193 or submitted online.
  • Walk-in After-Hours Mental Health Service is open from 5 pm to 9 pm, Monday to Friday (including public holidays) at 2 Peachey Road, Edinburgh North. No appointment or referral is required. Contact (08) 8209 0711 during opening hours for more information.
  • Safe Haven is a drop-in mental health service open from 5 pm to 9 pm, Tuesday to Friday (including public holidays) at 9 John Street, Salisbury. No appointment or referral is required.
  • Suicide Prevention Service referrals can be sent to the Head to Health Phone Service through secure messaging via HealthLink (EDI: adphncru).
  • For more information about the Toward Home Wellbeing service, contact 1800 809 273

A reminder that Sonder is not a crisis service. Individuals requiring immediate mental health support should contact one of the following services:

  • Mental Health Triage 13 14 65 (16 years and over)
  • Emergency Services 000
  • Lifeline 13 11 14
  • Kids Helpline 1800 551 800
  • Suicide Call Back Service 1300 659 467

Or visit the Urgent Mental Health Care Centre at 215 Grenfell St, Adelaide. A free service, open 24 hours a day, 7 days a week. For more information call 08 8448 9100 or visit umhcc.org.au

Individuals experiencing housing crisis situations should contact Homelessness Connect on 1800 003 308