Sonder’s 2024 festive season operating hours
Important information for GPs and health professionals
As the festive season approaches, Sonder wishes to inform our valued stakeholders about our office closure and the services that will remain operational to support people during the festive period.
Our offices will close at 5 pm on Thursday 19th December 2024 and will reopen on Monday 6th January 2025.
Individuals referred to Sonder or our headspace centres (Adelaide, Edinburgh North, Marion & Onkaparinga) during this period must be made aware that they may not be contacted until after Monday 6th January 2025.
GPs and health professionals can continue to refer people seeking mental health support into the Head to Health Phone Service by sending a referral via Healthlink (EDI:adphncru) or via Fax – (08) 8121 1802.
Individuals can also phone the Head to Health Phone Service directly on 1800 595 212 for advice and connections to available mental health supports from 8.30 am to 5 pm Monday to Friday (except public holidays).
Services remaining operational
While some of our services take a short break during the festive period, a number will continue to operate:
Northern Adelaide Head to Health
- Free, walk-in mental health service for people aged 16 years and over – no referral or appointment needed.
- Opening hours: Open Monday to Friday from 8.30 am to 9 pm, and weekends & public holidays from 12 pm – 6.30 pm.
- Location: 23 Gillingham Rd, Elizabeth.
- More information: Visit sonder.net.au/headtohealth or call 1800 595 212 (Monday to Friday 8.30 am to 5 pm, except public holidays).
Safe Haven
- Free, walk-in mental health service for people aged 16 years and over – no referral or appointment needed.
- Opening hours: Tuesday to Friday from 5 pm to 9 pm, including public holidays.
- Location: 9 John Street, Salisbury.
- More information: Visit sonder.net.au/safe-haven.
headspace Early Psychosis
- Free support for young people who are experiencing an early episode of psychosis or are at risk of developing psychosis.
- Operating hours: Monday to Sunday from 9 am to 5 pm, including public holidays.
- Location: 173 Wakefield St, Adelaide SA 5000
- More information: Call 0475 989 619. Referrals can be faxed to 1800 632 193 or completed online at headspace.org.au/adelaide
Toward Home – Wellbeing
- Support for people experiencing homelessness in the Adelaide CBD, southern metro and Adelaide Hills regions.
- More information: Call 1800 809 273 (Monday to Friday from 9 am to 5 pm).
Palliative Care Connect – Regional Navigation Service
- Information and links to support for people with life-limiting illness in regional SA.
- More information: Call 1800 596 799 (Monday to Friday from 8.30 am to 4 pm).
Crisis and emergency support
If you or someone you care for is in need of immediate support, please reach out to one of the following 24/7 crisis support services:
- SA Mental Health Triage Service: 13 14 65 (16 years and over)
- Emergency Services: 000
- 13YARN: 13 92 76
- Lifeline: 13 11 14
- Kids Helpline: 1800 551 800
- Suicide Call Back Service: 1300 659 467
- Homeless Connect: 1800 003 308
Additionally, the Urgent Mental Health Care Centre is available at 215 Grenfell St, Adelaide. This is a free, walk-in service, open 24 hours a day, 7 days a week. For more information call 08 8448 9100 or visit umhcc.org.au.
Thank you for your ongoing support
We appreciate your understanding and partnership during the festive season. For more information, please email us at info@sonder.net.au.
Wishing you a safe and happy festive season.